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F A Q Questions most asked

Subscription Rates

Our monthly subscription rate is $47/mo. Your kit is valued at $250 and arrives quarterly. All rates in Canadian dollars.

Cancellation

Cancel anytime. If your kit has gone out before you cancel you will still be charged but it stops once we receive your request to cancel.

When Do I Get my Free Kit

Your Free Kit arrives in your second drop. You will be charged $47/mo for the first one but $0 for the second one. Then your monthly payment resumes after that unless you have cancelled.

Do I Get a Free Kit If I Cancel?

If you cancel before your 6 month anniversary you will be charged in full ($188) for your last kit and no further charges will appear on your statement. 

RETURN/EXCHANGE POLICY

If you are not happy with any of the products you receive let us know. We provide store credit, or a gift card but for safety and hygienic reasons we do not take back products.

SHIPPING

Our kits ship from Canada and are priced in Canadian dollars. Shipping is free for all Canadian orders. International orders are subject to flat rate shipping fees depending on location.

Cancellations

Cancellation

Full Name * First Email * Tell Us Why You Need to Cancel * I no longer need hair care kits Dissatisfied with the service & products Personal Reasons Feedback: What we could have done better Date You Received Your First Kit If you are human, leave this field blank. Submit

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Ask a Question

Contact Us

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Credit/Exchange

AI Customer Support

Full Name*FirstEmail*I Need to Exchange a Product the full kit one item in the kit more than one itemDescribe the IssueDate of PurchaseYour Order NumberIf you are human, leave this field blank.Submit

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